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Questions

Our customers' most frequent questions about custom objects with their logo

Published on 11/12/2017

FAQs

Is it possible to order quantities below the minimums listed on the site?

- For all products related to special manufacturing, this is not possible because the minimums correspond to those of our factories and industrial profitability criteria.
- For products in stock, applications will be considered in case. The rule is that this is not possible. Exceptions: either you are a loyal customer or your sales associate is in a very good mood.

Is it possible to order your items without customization?

Yes, all our items can be ordered blank or with marking

Why do I have to pay to order?

Any order is the subject of a loan application from our credit department via ATRADIUS (World No.2 credit insurance). If your company is refused, VEGEA asks you for an order payment because, in case of unpaid, we have no recourse. The reasons for an Atradius refusal are multiple: unpublished accounts, payment incidents, poor financial health, sector impacted by the economic situation.

What are your delivery times?

They vary depending on the origin of the products (in stock in Europe or in special manufacture) and their nature (with or without marking).
For products in stock in Europe, unmarked delays range from 48 hours to 10 days and between two and five weeks with marking.
For special manufactured products, marking times vary between 5 weeks (European or Asian manufacturing with aircraft transport) and 3-4 months (Asian custom manufacturing with shipping).

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